RETURN POLICY FOR PURCHASED ITEMS

Things happen! If you receive an item that does not fit or suit you, or you think the item was misrepresented by our website, you may choose to simply return the item.

NO RETURNS FOR MASKS AND FILTERS!

Returned items must be shipped back to us within 72 hours of delivery. Please make sure you contact us (by emailing to iryna@mila.fashion or by calling +1 (571) 230-3058

immediately within 72 hours of delivery.

Our address:

1732 Ascot Way, Unit K

Reston, VA 20190

We always include a tracking number with your order so we can determine when the item was received.

Please mail it back with a tracking number, so you would know when we receive it.

Buyer pays the shipping back cost.

No returns are accepted if the item has been altered or worn.

Your return will be processed once the item has been received and inspected by Our Team.

All items returned must be in the same condition as when it was received, with all the boxes, accessories and packaging it was delivered.

Items need to be packed the same way it was shipped to you, not damaged in any way: WITH NO DAMAGE, UNWORN, with ALL TAGS ATTACHED.

Items on CLEARANCE are final sale.

WE’LL REVIEW YOUR RETURN

Our team evaluates the condition and authenticity of the item you returned and will compare it with the our description to determine whether to issue a refund. We will also consider additional details provided in your return request to make a fair decision. Please supply photos or other evidence that clearly shows the problem, problems include; quality issues, damage during shipping, color/ style/ size errors.

Our team members may contact you for more information about the item. Failure to respond may result in refund refusal. If we are unable to issue a refund, We will give you a store credit. The decision to issue a refund or credit is made at the sole discretion of our team, based on the following guidelines:

You will not receive a refund if…

Your contacted us and/or shipped the package back after 72 hours past from delivery.

Your item was received by you in any condition other than that stated by our listing (including but not limited to designer replicas, damaged goods, and misrepresented sizing).

YOU MAY SELECT ONE OF TWO WAYS TO RECEIVE YOUR REFUND

A refund of the item purchase price, made in the original form of payment.

–OR–

2, A Gift Card – this is store credit for the following: the item purchase price, any relevant customization fee, minus shipping fee associated with the returned item(s).

Refund Processing

Our team member will contact you once your return has been processed to let you know when you’ll receive your credit or refund. It might take up to 10 business days.